Shipping and Return

Last updated February 16, 2022

Shipping Info

Understanding Shipping Method.

Rafana, Inc. offers flat rate option to help reduce the burden of shipping expenses to our customers.

Flat Shipping Rates – These are discounted rates provided to help keep your shipping costs down. Most of the time, flat rates offer huge savings. Our shipping department will select the least expensive shipping method which may include UPS Ground or any USPS service (including Priority). The method of shipping is at our discretion. The service we use generally depends on the weight of the package. Flat rate is only $9.99.

Flat rates don’t change based on location.

Flat rate is not available for shipments out of the USA.

Recipients of deliveries outside the domestic U.S. states may be responsible for import charges and/or customs fees.

Flat rates may not be available for custom orders and/or large orders which cannot be processed through our website due to weight restriction.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original seals and labels attached.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at [email protected]